Refund Policy

JunMart Online and Mobile Application

JunMart Mobile and Online Application Refund Policy

Effective Date: 18th JULY 2023

Thank you for choosing JunMart! We strive to provide you with the best shopping experience through our mobile and online application. This Refund Policy outlines the terms and conditions regarding refunds for purchases made through JunMart. By using our application and making purchases, you agree to adhere to the following policy:

  1. Refund Eligibility:
  • JunMart offers refunds for eligible purchases made through the mobile and online application under certain circumstances.
  • Refunds will only be considered for eligible items within 3 calendar days from the date of receiving the goods.
  1. Non-Refundable Items:
  • The following items are non-refundable:
  • Products and services that have been used, consumed, or activated.
  • Products that are not eligible for a refund due to reasons other than damage during delivery.
  1. Refund Period:
  • JunMart will accept refund requests for eligible items within 3 calendar days from the date of receiving the goods.
  1. Eligibility for Refunds on Damaged Items:
  • To be eligible for a refund due to reasonable damage during the delivery process, you must:
  • Provide proof of purchase from JunMart.
  • Retain the delivery parcel box and any relevant packaging materials.
  • Submit evidence of the product’s damage as a result of delivery mishandling.
  • Contact our customer support team at [support@nhb2u.com] within 3 calendar days of receiving the damaged product.
  1. Refund Process:
  • To request a refund for a damaged item, please follow these steps:
  • Contact our customer support team at [support@nhb2u.com] within 3 calendar days of receiving the damaged product.
  • Provide the necessary details, including the order number, product details, images of the damaged item, and any other relevant information.
  • Our team will review your request and respond within 14 business days.
  • If your request is approved, the refund will be processed using the original payment method within 7 business days.
  1. Refund Denial:
  • JunMart reserves the right to deny refund requests in the following scenarios:
  • Failure to meet the eligibility criteria outlined in this policy.
  • Refund requests submitted beyond the specified timeframe.
  • Suspicion of fraudulent activity or abuse of our refund process.
  • Violation of JunMart’s Terms of Service or any applicable laws or regulations.
  1. Changes to the Refund Policy:
  • JunMart may update this Refund Policy from time to time.
  • Any changes will be effective immediately upon posting the updated policy within the application.
  1. Contact Us:
  • If you have any questions or concerns regarding our refund policy, please contact us at [support@nhb2u.com].

Thank you for choosing JunMart. We appreciate your understanding and cooperation with our refund policy. Happy shopping!

JunMart Team

Date: 18th JULY 2023